Testimonials
Great words from great clients.
Communication was fast and easily accessible. They were able to offer an array of services every step of the pathway and have a vast team of clinicians behind them to meet the needs of the service. There were no additional costs, and they successfully cleared 205 surgical patients during the project. This made a significant impact on the waiting list, and they were able to clear all 7 week breaches within a short period of time before our April Deadline.
NHS Service Manager
We were struggling with capacity and unexpectedly had a large amount of long waiter patients who needed seeing as a matter of priority. We were unable to manage the additional capacity within our own workforce. LCI were flexible with what they were able to offer and had the staff availability at very short notice. Any queries or changes suggested following a clinic were acted on before the next clinic and had positive effects. Communication was easy and staff always very helpful and polite. Staff provided were appropriately qualified and completed the clinics as required. Long waiters have reduced considerably, and we have exceeded our predicted plan.
NHS Operational Service Manager
Your efforts to follow-up, conversations and ability to keep promises is immeasurable. From the 1st time we spoke almost two years ago, you have been consistent and good to follow-up.You have proved to be the best consultant, your ability to work with staff and clients speaks volumes. I’m proud to have you as my consultant. Let’s keep the good name of the agency “Eleventh Hour” being one of the best.
Take care and always be the best
RMN
I contacted Eleventh Hour Group as a client I was working with had experienced a breakdown in her relationship with the care provider supporting her and we were in a situation where we needed to find a new provider to support her as a matter of urgency. From the start, Eleventh Hour were incredible. They were able to offer staff to support within a number of hours of my request for support. EHG handled this professionally and efficiently. They are responsive to the client’s needs, as difficult as this can be, and are always able to find staff to support the client.EHG are reliable, helpful and are skilled communicators. They have worked better than I could have hoped for in a difficult situation and have been an immense support both to myself and the client in question. Although she is very difficult to please, she is thrilled with the support she gets from Aaliyah and thinks very highly of her.I would recommend Eleventh Hour Group without hesitation.
Social Worker
I would like to send my sincere gratitude to Vinnie Vanezis of whom l was referred to by my colleague. Vinnie was friendly and professional and made sure l was fast tracked to become compliant, as he had a client in Somerset requiring an RMN. The communication between the Compliance team, myself and Vinnie was amazing. He was constantly communicating with me, giving me updates about my cv that was sent over to the client. Within a week he has made sure my file is compliant and has arranged for an interview for me with the client next week. He has been very helpful in answering any questions and providing me with everything l have needed.Thank you Vinnie for all your support and l look forward to working with you.
RMN
Eleventh Hour have provided an excellent service and responded extremely quickly and flexibly. My client was in an out of area placement which gave immediate notice due to challenging behaviour. We had a video call with Eleventh Hour in the morning to give some background information about the case, with a view to them providing support to her in the future. Eleventh Hour responded quickly, providing 2:1 staffing which was all in place by around 11pm on that day. The staff provided 24 hour support to her. They kept in close contact with ourselves at adult social care. All in all, Eleventh Hour have provided a very quick and responsive service, flexible to the needs of the client. They have also worked to build a positive working relationship with the client and are still providing support to her some months later. The case is the most stable it has ever been and we have been able to reduce the care package and allow the client more independence, so overall the outcomes have been very positive.
Social Worker
I just wanted to share a brief note of thanks with yourselves following feedback received from the team. I have been made aware that in the course of your work with our Health Board so far you have all been engaging, approachable, and have made the processes as easy as possible for the team here. I really appreciate your support for my colleagues, many thanks.
Insourcing Client